After you place an order and pay for it, the delivery time takes up to 7 business days, with a smaller number of orders, we try to complete the order within 2 business days.
The shipment is sent by DHL Parcel courier and is delivered to the address provided within 2 business days.
Shipments to countries in the European Union also sent via DHL Parcel and are delivered in 4-7 days.
Shipments to non-EU countries are sent via Poczta Polska and the delivery time depends on the country to which it was sent, eg Great Britain, about a month.
The cost of DHL Parcel shipping in Poland is PLN 16.90 (including insurance and text messages to the customer).
In the European Union, the cost of DHL Parcel shipping is EUR 16.63 (including insurance and text messages to the customer).
Outside the European Union, the cost of shipment by Polish Post depends on the weight of the shipment.
We do not send orders on delivery, due to the fact that full spectrum oils should be kept in a cool place and each ordering from abroad, especially where the package is longer between 2-6 weeks, takes its own responsibility for the quality of full spectrum products.
If the parcel is damaged, it should be opened in the presence of the courier and check if the goods are undamaged or if the order is complete. If it turns out that the order is damaged or incomplete, please ask the courier to fill out the form and contact the seller.
When the customer picks up the parcel and opens it after the courier’s departure and it turns out that the product is damaged, contact the store as soon as possible by calling the number +48 667 385 838 or by sending an email: ddsklepik@gmail.com
in order to order intervention at the carrier.
In a situation where the parcel does not arrive or is lost, you should also contact the store in order to take the next steps to check what happened with the parcel.
You can pay for our products throughout the country via:
– Blue Media
– T-pay – blik
– By bank transfer from the account, entering the order number.
Orders paid by bank transfer directly to the account of SANTA HERBS Spółka z o.o. Will be processed only if the order number is entered in the title of the transfer and when the confirmation of the transfer will be sent to the e-mail address: ddsklepik@gmail.com
Failure to send the confirmation of the transfer with the order number in the title of the transfer will result in the money being returned to the payer’s account.
(more information in the Payment Forms tab)
– In cash only in a stationary shop, ul. Ochota 17E/8, Wieliczka
Monday to Friday from 10.00 a.m. to 2.00 p.m., phone no. 888 488 911
Account number for payments in PLN:
36 1050 1054 1000 0091 3871 9365 – ING Bank Śląski
Foreign orders via:
– PayU – by card (other payment intermediaries do not support foreign payments for shops with hemp products at all).
– By bank transfer from the account, entering the order number.
Orders paid by bank transfer directly to the account of SANTA HERBS Spółka z o.o. Will be processed only if the order number is entered in the title of the transfer and when the confirmation of the transfer will be sent to the e-mail address: ddsklepik@gmail.com
When placing an order in the shop, the Customer is obliged to enter the information that the above order has been paid for by a bank transfer directly to the seller’s currency account in Euro.
Failure to send the confirmation of the transfer with the order number in the title of the transfer will result in the money being returned to the payer’s account.
(more information in the Payment Forms tab)
Account number for payments in Euro:
PL 03 1050 1054 1000 0090 7390 0194 – ING Bank Śląski
BIC SWIFT code: INGBPLPW
We cordially invite you to shop in our online and stationary store
Dominika Dominiak
